About Us This web site is owned and operated by Edwards Heavies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Edwards Heavies
5 High Street
SO41 9AA
United Kingdom
Email: office@edwardsheavies.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the UK place your order and your card company will convert the transaction to your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping and handling charges are based on destination. The standard charge for UK shipping is £3.95, for all other European destinations £9.95, and all other international destinations £15.95. Please contact us by e-mail should you require any special method of shipping e.g. next day delivery. We will endeavour to meet your requirements however for any special delivery options an additional charge will be made.

Delivery Schedule We will always endeavour to dispatch your order within five business days by 2nd class Royal Mail recorded delivery.

In the event that an item you have ordered is out of stock we will contact you by phone or email to advise you of this. Where possible we will order in the item for you or, if this is not possible, you will be offered the choice of an alternative similar item or a full refund.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

Tax Charges 20% VAT is included in the prices shown on this website.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the Contact Us link on the at the bottom of the page. Alternatively you can email us at office [at] edwardsheavies [dot] com or write to us at 5 High Street Lymington Hampshire SO41 9AA United Kingdom

Privacy Policy Edwards Heavies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
To return goods, please follow the instructions below;

For our reference, please include a copy of the original packing list, together with the returned goods, along with a clear note of any action required such as exchange for alternative size/colour or to request a refund.

Any goods returned should be in saleable condition.

The returns address is;

Edwards Heavies
5, High Street
SO41 9AA

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. This will include the cost of delivery if the order is returned in full.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly.

Your refund will be paid within 30 days.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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